 |
 |
 |
24/7 Support number in English:
+359 88 234 0 227
Local phone access numbers:
APAC : +60 17474 9187
Thailand: +66 616 358 555
USA: Toll Free +1 844 611 4444 ext. #2
The following Support options are available for all PlayBox customers:
If your Annual Software Maintenance & Technical Support (ASM&TS) subscription has expired, please note the following:
- Technical Support: An active ASM&TS subscription is required to access our dedicated technical support services.
- Software Updates: Access to updates, patches, and fixes is available only until the expiration date of your ASM&TS agreement.
To regain access to these essential services, we invite you to renew your subscription today. Our Sales Team is ready to assist you with the renewal process.
Need Help Deciding?
Contact our Sales Team via sales@playboxneo.com or call your local support number for personalized assistance.
Stay up to date and keep your software running smoothly with an active ASM&TS subscription!
Annual Software Maintenance and Technical Support (ASM&TS) Subscription*:
- For Clients that have a Valid ASM&TS Subscription that has purchased products from PlayBox Neo
- 24/7 Support is via email and ticketing system, or via live chat on PlayBox Neo website (https://www.playboxneo.com/support) or Telephonе
- Clients can download the latest software versions that have updates, bug fixes etc. and also receive help from support to install these new versions**
- Clients will receive Priority ticket handling and resolution within 8 hours or less, via remote access by Broadcast Support Engineer, if needed.
- Immediate Critical Case Handling via Live Chat
* At renewal of ASM&TS Subscription, a signed ASM Agreement will be provided.
** Please contact your PlayBox Neo representative or e-mail support@playboneo.com, thus we will be able to analyse your system and advise on your upgrade options. Please before installation of new software versions contact your local PlayBox Neo engineering team to assist in the software installation and configuration, which will ensure your smooth operation
SLA Agreement (includes ASM&TS):
- Includes support for all clients that have a Valid SLA Agreement for Purchased products from PlayBox Neo
- 24/7 Support is via email and ticketing system, or via live chat on PlayBox Neo website (www.playboxneo.com/support) or Telephone
- Dedicated phone line available 24/7.
- Highest Priority ticket handling and remedy within 4 hours or less, via remote access by Broadcast Support Engineer, if needed.
- Clients with SLA Agreement can also download the latest software versions that have updates, bug fixes etc.
- Receive help from support to install these new versions***
*** Please contact your PlayBox Neo representative or e-mail support@playboxneo.com, thus we will be able to analyse your system and advise on your upgrade options. Please before installation of new software versions contact your local PlayBox Neo engineering team to assist in the software installation and configuration, which will ensure smooth operation.
